If you experience a problem with your order, notification must be received by BTLVH within 14 days after product is shipped from our premises (the “Shipment Date”). If you fail to provide notice before the expiration of 14 days, the offer to receive Boutique credit shall be null and void. Product must be received by BTLVH within 21 days of your original Shipment Date. Boutique credit may be applied to any Extensions available in the Boutique and is good for 90 days from the date BTLVH receives your return, provided the product is returned within 21 days of your original Shipment Date. To qualify for Boutique credit, product must not have been subject to any chemical or mechanical applications of any kind. Chemical and mechanical applications include, but are not limited to, coloring, perming, blow drying, and/or flat ironing. All returns must be unused, uninstalled, unaltered and accompanied by the original packaging and invoice. All exchanges are subject to a 10% restocking fee. We do not offer refunds or credit on shipping charges. **This does not include sale hair
To exchange product, you must first request an Exchange Authorization Number (EAN). The EAN number must accompany the unused, uninstalled, unaltered return and your original receipt.
The notification requirement can be satisfied and an EAN obtained by sending an email to firstname.lastname@example.org
CHANGES TO THE EXCHANGE POLICY
The effective date of this Exchange Policy is December 12 2012. We reserve the right, in our sole discretion, to change, update, add or remove any portion of this Return Policy at any time by posting the changes to the Exchange Policy on our website, which will be effective immediately. Please review our Exchange Policy each time you visit our website. Your continued use of our website after any changes to the Exchange Policy are posted will be considered acceptance of such changes.
At this time BTLVH ships via DHL International Express for international orders. Total amount charged depends upon the total weight of the order being shipped.
For All orders in the USA BTLVH ships via FED EX All orders will ship within 2 – 3 business days after purchase. Once shipped and depending upon location, orders typically require 3 – 5 business days for delivery.
Once an order has shipped and a confirmation of such is sent from BTLVH and at that time BTLVH is no longer responsible for your product or the timing of its delivery.
We ship to several international destinations. Contact client services for specific details. You may be charged customs fees, handling fees or taxes. BLXVH cannot anticipate said charges and is not responsible for such.
We do not ship COD. We do not refund shipping charges for returned orders.